Too Busy? Not Really!

Sometimes when I think about years ago, I imagine that I was less busy and that I had more time.  Maybe you think that too from time to time, but it's not true.  We chose to do different things today than we did when we were younger, and sometimes we have more responsibility than we did early in life, but all in all we still get 24 hours each day to spend as we see fit.  My brothers and I are good examples here ... we all seem to be too busy with work and life to visit each other very often but we all somehow manage to squeeze out a movie and dinner out every now and again.

 

Even as I'm writing this I look back and it's been a month or more since my last post, and I'm thinking I just didn't have time to write it.  But that's a lie, I did have time, I just chose to ignore some activities in favor of other ones.  The time we have doesn't change, we just change what we do with it.

Now, don't get me wrong we are all busy, but it is the important stuff that we should pursue and ignore the things that don't mean much to us.  I enjoy fishing, but I rarely get out to fish and I'm always saying I'll go when I have time, but if the truth be told, I could just go fishing and fill in the rest of my life around that time. 

 

So take a moment this week (and every week) and decide what is important, then do that and the rest of your life will still be there when you're done.

 

J

 

Protect what is really important with life insurance, call me for a quick quote!

What happened to Customer Service?

This week has been the worst week of customer service for me!  I spent several hours working on getting a phone / internet provider to do what they promised us they would do for our church.  They spend they same amount of time trying to get out of doing what they promised to do.  Plus they tried to make me feel stupid for demanding that they do what they promised to do when we agreed to let them provide the phone and internet services for the church.

Prior to that I spent a great deal of time talking to the bank that is doing the refinance on my home.  After telling me for 80 days that the closing costs would be one figure they proudly informed me on the eve of closing that the closing costs would be double what they originally quoted.  This without the slightest hint of regret or any explanation as to the difference.  They merely gave me the new figure and were puzzled why I told them no, I won't pay that without a reason. 

I struggle with this because I am in the service business, as an insurance Agent I have to take responsibility for the actions of the companies I represent even though I can't control what they do and that is on top of being responsible for what I do.

Think about this ... if gas goes up, we all complain to each other.  If your auto insurance goes up you complain to the agent.  No one ever tells the gas station attendant that they need to sharpen their pencil and give them a better rate on the gas.  Why would you think the insurance agent could make the insurance company lower its price?

I'm not complaining about that perception, I just want to establish that as an agent I have to provide great customer service or people will move on to a new agent ... and they should.  But by the same token, I demand the same level of service in my life that others do from me.

Demand good service and make companies do what they are supposed to do, then be loyal to them so that we can all finally get the service we deserve.  Those of us that provide good service want to know that you appreciate the effort, and those that don't care about their professional image should not be encouraged to continue giving sub par service. 

J

How important is good service when talking about life insurance? I'll be the one giving your loved ones a check when they need it most!

Chores ... just do them!

I remember as a kid that there were things I just didn't want to do, at some point I didn't want to brush my teeth everyday.  I don't remember why, but I think it was just that I had assigned the task a negative label in my mind.  When I was first in the Army I didn't want to run, anything I could do to get out of running I tried. 

Maybe these things were all just unpleasant chores that had to be done and my human nature kicked in and pushed me to avoid them.  I think everyone is like that in a way, but as we get older we we know better than to give in to the voice that says "don't do it ... life will be easier if you don't".  Of course, some folks never out grow the little voice.  They still avoid things they need to do or address and give childish excuses as to why they can't or won't do the right thing.

Don't do that!  Stand up, do what you know is right, and keep doing it everyday.  Even when it's not fun or a chore ... really folks, grow up!  In the end we all have to do what we know is right or we are just wrong, so don't be wrong!

J

Don't put off buying life insurance, if you wait until you need some, it'll be too late!